The last experience your customer has with your business will ultimately define what they think of the transaction. This is especially true when you’re discussing things like delivery, assembly and installation. If you’re in the business of providing these services for another business, you should remember that business’ brand and reputation are in your hands. Of course, sharing in this responsibility is something that happens long before you take hold of the item.
Consumer Expectations Today
Consumers expect to receive the right combination of service, speed, and price. These are expectations that must be met early in the buying process. During this time a delivery date will be provided – one that everyone must agree on and stick to. This is why before you propose the date you must take into consideration the following factors:
- The merchandise’s availability and location
- The consumer’s schedule
- Routing options
- Driver availability
When you fail to consider all these things carefully, you’ll risk jeopardizing your customer’s entire experience before their product even leaves your warehouse.
Making this process as simple as possible and keeping your customer “in the know” throughout it is important. Today this has become an integral part of doing business since most people are now accustomed to their smartphone providing them with all the information they need – from order updates, to rides and appointments. They believe that they should be able to use their smartphone to get information regarding shipment and delivery status for products. This means it’s up to you to invest in a system that alerts your customers regarding their delivery. Doing so will also hold your employees accountable to finding the best route and avoiding delays that are preventable (e.g. construction, traffic). This will ultimately help you exceed your customers’ expectations, which will improve the way they think about your brand.
The Final Delivery Experience
Delivering your customer’s items means more than dropping them off on their premises. You may also find yourself responsible for installation or assembly. Of course, this requires that your employees have specific skills and training to ensure that everything goes smoothly. They must also understand that they’re representing your brand because how they interact with your customer is crucial to your customer’s overall experience. You want them to act professionally and be polite, friendly, and respectful always so that you get a four-star review.
The final delivery experience plays a critical role in what your customers think about you and your business. This is why it’s critical for your business to choose the right provider. Same Day Delivery is committed to the businesses and their brands that they represent. This is why we tailor our solutions to fit your specific needs. You can trust us to manage the entire delivery process in a way that will leave a positive lasting impression on your customers. We understand that your reputation is highly dependent on the final services that we provide. With this in mind, all that’s left for you to do is focus on your core business so make sure you choose us today.
Picture Credit: Matthew Henry